The Challenge

  • Different modes of receiving and tracking invoices globally
  • Identifying taxes for different countries and allocating accordingly
  • Exceptions to consider while coding the invoices and expenses
  • Duplication of invoices
  • General ledger coding based on funds allocation and investment code

The Approach

  • Implementation of accounts payable mail box ticketing system to centralize all vendor inquiries to one point of contact
  • Providing accounts payable services for our client across USA, EMEA and Asia Pacific regions
  • Country-wise indexing of invoices and application of respective tax regime
  • High quality, intense auditing of the invoices, time and expenses reports to meet the policies of the client requirements
  • Implementation of the right monitoring techniques to prevent duplication


  • Eliminated paperwork
  • Streamlined ticketing types and formulated SLA process
  • Centralized center for scanning and indexing global invoices
  • Provided accounts payable services across client global offices
  • Attended ad-hoc requests across different time zones