Change Management
The Challenge
- Coordinating with multiple departments and articulating the business needs
- Lack of SLAs and support on different time zones
- Vendor diligence and selection
The Approach
- Product support on multiple applications in various time zones
- Provide consulting services on project management
- Training to business users on the applications developed
- Provided application support as per SLAs
Accomplishments
- Around the clock availability of the resources
- Improvement in turnaround time of resolving issues
- Enhanced business assistance