Customer Experience Sales Support

The Challenge

Our challenge is to offer 24/7 Livechat sales & support and consistently improve online sales volume, improve customer satisfaction and there by retaining customers.

Goals Achieved

  • Month on Month improvement in sales over live chat achieved every year
  • Average monthly sales of $ 521,955.95
  • A single day peak sales of $ 17K
  • Highest sales per agent of $ 40,000 in the month
  • Consistent Customer Satisfaction rate of 88% and above
  • Industry leading chat waiting time with more than 90% customers responded in less than 30 seconds