Customer Experience Sales Support
The Challenge
Our challenge is to offer 24/7 Livechat sales & support and consistently improve online sales volume, improve customer satisfaction and there by retaining customers.
Goals Achieved
- Month on Month improvement in sales over live chat achieved every year
- Average monthly sales of $ 521,955.95
- A single day peak sales of $ 17K
- Highest sales per agent of $ 40,000 in the month
- Consistent Customer Satisfaction rate of 88% and above
- Industry leading chat waiting time with more than 90% customers responded in less than 30 seconds